Free shipping on orders over €49.99
Money back guarantee
We accept all payment methods including Paypal, PagoLight and Afterpay

FAQ

Orders

  • How do I track my order?
  • Is it possible to give the courier a time?
  • Can I cancel an order?

    The order can be canceled easily by contacting us by phone or on whatsapp.

  • I received a damaged item

    The article will be replaced.
    Shipments will be entirely at our expense.

  • What happens if the courier doesn’t find me?

    In this case, the customer must contact the courier and reschedule the delivery.

  • Can I change my shipping address?

    You can change your shipping address directly at checkout, directly from screen 1, which is "billing and shipping".
    Within the same page you can confirm or enter the shipping address you prefer in order to have the package delivered to the chosen address.

  • What are the delivery times?

    Delivery times can be variable and we do not have certain delivery times, but you will be promptly informed about the timing at the time oIf it is of fundamental importance for you to know the timing of shipping/ receipt of the package before placing the order, you can contact us through the special multiple that we put at your disposal and we will try to provide you with as much precise information.
    However, we would like to point out that your shipments are processed as quickly as possible to always provide our customers with a quick or reasonable time.

  • Are deliveries also made on public holidays?

    Shipments and deliveries are made on weekdays.
    We do not ship and deliver on Saturdays, Sundays and holidays.

  • Which courier will ship my order?

    In the event that it must be carried out outside the province of Palermo, the shipment will be made by express courier DHL, vice versa we use local couriers that can offer us maximum security and speed.

  • How much does shipping cost?

    Shipping costs are almost always FREE, but to adhere to this type of shipment must exceed the minimum amount of € 49.99, vice versa, in the event that you do not reach this amount shipping costs amount to € 10.00 throughout the country, €30.00 in case of international shipping.
    Shipping costs related to home delivery within the city of Palermo amount to € 6.00 in the event that the minimum amount of € 49.99 is not exceeded.

Returns

  • How to make a return?
  • When will I receive my refund?
  • What are the costs of making a return?
  • In what cases can I make a return?

Products

  • Do you make incisions on jewelry?
  • How does the warranty work?
  • Are the watches shipped with the battery?
  • I need assistance on a product

Payments

  • What are the payment methods?
  • Do discount codes have an expiry date?
  • How do I enter the discount code?
Parlano di noi
Il Corriere Della Sera
Giornale di Sicilia
Notizie.it
donnaglamour.it
Sanremo News
Palermo Today
Quotidiano Sociale